Frequently Asked Questions

Quality Used And New Parts

Frequently Asked Questions

 

SA Taxi Auto Parts

 

What vehicle type do you sell parts for?

We sell parts suitable for Toyota Quantum, Nissan NV350 Impendulo, Mercedes Benz Sprinter and VW Crafter

Do you sell New and Used parts?

We source quality new aftermarket parts, and strip vehicles to salvage quality, mainly original used parts.

Where do you source your new parts?

We source OEM and best quality aftermarket new parts worldwide, and from local manufacturers and suppliers.

What payment methods do you accept?

For in store orders, we accept Card, Cash, EFT & Direct Deposit.

For online orders, we accept the payment is done through one of our payment gateways, either Ozow or Payfast.

Can I buy on credit?

We only accept full payments.

Do you sell wholesale?

We only sell wholesale to registered spares shops after successful application.

What are your business hours?

Monday – Friday:  8am – 5pm

Saturday: 8am – 1pm

Public Holidays: – Please check opening times

Do you offer discounts?

We offer discounts to wholesale customers and on a case to case basis, depending on quantity ordered and approved by management.

Do you sell rebuilds? Do you offer finance?

Yes, we sell rebuilds on a cash only basis. We do not reserve stock – first come, first served. We do not offer finance.

How many branches do you have?

SA Taxi Auto Parts only has one branch in Randjespark, Midrand.

Do you sell Zola Bud / Hiace Parts?

No, we only sell parts suitable for Toyota Quantum, Nissan Impendulo, Mercedes Sprinter and VW Crafter.

How do I sign into my account?

You do not need to sign in to an account in order to place an order online. We do need your ID number as per government regulations. Refer to our T&Cs.

Do you deliver?

We only deliver orders placed online.

How long can I expect delivery from the time of payment?

Orders placed online will be delivered between 3 and 5 working days depending on your location.

What if I want to order parts not displayed on the Website?

You can visit our store in Randjespark, Midrand to see our full offering of parts. You can also contact us on 011 592 8600 and we will gladly assist.

How safe is my personal information?

All your personal information is safe and will only be used to fulfil your order.

How do I review what is in my shopping cart?

To see the items in your shopping cart, click on the shopping cart icon on the menu.

How do I remove items from my shopping cart?

You can remove any items in your cart by clicking on the red cross next to the item.

How do I change a particular quantity item in my shopping cart?

You can change the quantity by clicking on the number next to the item in your cart followed by “update cart”.

What happens once my order has been placed?

Once your order has been placed and the payment has cleared, we will process the order for you and dispatch it. You will receive updates via email.

What happens if I place an order during weekends or public holidays?

If you place an order the day before or during public holiday and weekend, please allow 2 or 3 additional working days for the delivery of your parcel in store. Please note that if the collection date indicated in your shipment confirmation email falls on a Public Holiday, your delivery shall be expected on the next working day. Please note that the information given acts as a guideline only. Please refer to the last delivery confirmation email which confirms that your order has been received in store.

If I am not happy with my purchase, what is the refund policy?

We will gladly exchange or refund your order within seven days of receipt of goods, provided we receive the goods back in the original packaging and condition and with the original invoice. There are no refunds on electrical or electronic parts. All refunds will be processed via EFT into your bank account. For individual customers, we require an ID copy and proof of bank account. For businesses we require copy of CK1 documents and proof of bank account. Details must correspond with the details on the invoice. We will not refund into third party’s bank account.

How many days will it take for my refund to reflect in my bank account in case of a return?

Seven working days from receipt of goods and generation of credit note.

What is the warranty policy?

All new parts have the original manufacturer or supplier warranty. The warranty on Engines is 1 month. For gearboxes and diffs, the warranty is seven days.